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Location:Home > Support > Warranty service

Respected user:

Hello!

Thank you for choosing China Science and Technology products. In order to protect your interests and serve you efficiently and with high quality, and to solve your worries, we provide three guarantees for the products sold in accordance with the relevant provisions of the Consumer Protection Law. Please read the following terms carefully and pay attention to the relevant matters:


When receiving goods:

1. Please confirm that the machine is functioning properly when receiving the goods, and all accessories and warranty cards are complete.

2. Please keep the warranty card properly for maintenance certificate, and you will not be reissued if you lose it.


Machine failure, when repair is required:

1. You need to get in touch with our after-sales service personnel. The technicians can easily judge the cause of the fault according to the phenomenon you provided, record the record, and then mail the machine to our company for repair. Please do not directly without notice. Mail it to avoid loss.

2. I am very sorry, our company is temporarily unable to receive the parcel post, please be sure to send it back to our company for inspection and repair by mail! And clearly indicate the return address in the box. (Can't write directly on the courier, because the address on the courier is often smeared and unrecognizable)

3. For the machines under warranty, we are responsible for the free warranty and the postage costs are borne separately. If your machine has passed the warranty period and we are responsible for the repair, you will need to pay for the two-way shipping. Please choose the sender's payment when you mail, and we will choose to pay when you send it back.

4. If your machine has passed the warranty period, we will charge the repair materials and working hours during the repair. The maintenance personnel will contact you by phone to confirm the amount. If you agree to pay, we will tell the payment account. You will fix and return the machine within 24 hours after the payment is made. If you do not agree to the repair material fee, we will send the machine directly back.


Repair time:

Dear users, when your machine needs to be repaired, we will return it to you within 7 working days of receiving the machine. In case of special circumstances, the repair can not be completed within the effective working day, our company service staff will call you in advance to negotiate the repair date. The aforementioned repair time does not include travel time. When you send your product for repair, please be sure to leave a phone number that is convenient for you to contact us in order to notify you of the repair result. Due to the incorrect mailing address and telephone number that you left when you sent the product for repair, we will not be able to contact you for more than 2 months. Zhongwei Technology will no longer be responsible for the custody.


warranty period:

The warranty is free for one year from the date of sale, and the cost of materials and working hours is charged for repairs after one year.


The following conditions do not provide a free warranty:

1. No appearance warranty is provided for products with damaged appearance.

2. Unauthorized alteration and tearing of product fragile stickers.

3. Electrical faults caused by consumers' hot plugging (hot swapping) of various cable connectors are not covered by the free warranty.

4. The following conditions during the warranty period are not covered by the free warranty: the consumer uses, maintains, and improperly maintains the damage caused by the human; the consumer disassembles, modifies or repairs the damage caused by the repairer authorized by us. ; force majeure caused damage.

5. The customer sends back the damage caused by transportation, loading and unloading during the return.


The definition of three-pack service (extracted from national regulations):

1. Within 7 days from the date of sale, the product has a performance failure, and the consumer can choose to return, exchange or repair free of charge;

2. Within 15 days from the date of sale, the product has a performance failure, and the consumer can choose to exchange the goods or repair it free of charge;

3. The product has a performance failure within one year from the date of sale. The consumer can provide free repairs according to the sales vouchers and product warranty card.


National Customer Service Hotline: 400-809-9198

Tel: 0755-23016815

Fax: 0755-23016816

Repair and delivery address: 12th Floor, Building A3, Zhongtai Information Industry Park, No. 2 Dezheng Road, Baoan District, Shenzhen

Contact Us

  • Shenzhen Zhongweisichuang Technology Co.,Ltd.
    Hotline:400-809-9198
    Tel:0755-23016815
    Fax:0755-23016816
    Add:12th Floor, Building A3, Zhongtai Information Industrial Park, No. 2 Dezheng Road, Baoan District, Shenzhen, China


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